How to Use eCitizen Services in Kenya
Last updated 2026-06-01 · Sky-Tech Cyberspace
eCitizen is Kenya's main government services portal, giving access to NTSA, immigration, business registration and many other services in one place. Here's how it generally works.
Creating your account
- •Visit the eCitizen portal and select 'Create an account'.
- •Register as an individual, using your National ID and phone number.
- •Verify your account through the confirmation sent to your phone or email.
Applying for a service
- •Log in and search for the government agency or service you need (e.g. NTSA, Immigration, Registrar of Companies).
- •Complete the relevant application form and upload any required documents.
- •Make payment via M-Pesa or card where required.
- •Track your application status from your eCitizen dashboard.
Frequently Asked Questions
Is eCitizen free to use?+
Creating an account is free. Individual government services accessed through eCitizen may have their own statutory fees.
What if I forget my eCitizen password?+
You can use the password reset option on the login page, which typically sends a reset link to your registered phone number or email.
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Metro City, Kajiado County, Kenya